
When customer service goes wrong, it should be made public, shouldn't it?
I was recently submitting a loan for a client to SunTrust mortgage. This loan was submitted 10 days ago. We were told that the loan would take five or six days to get approved, so obviously we were starting to get concerned when we had no answer on day number 6. We were reaching out to SunTrust Bank to ask them what was going on starting on day number six. We heard the bank representative that we usually use was out of town on vacation, someone else would get back to us, they were busy, and yes, it sounded like the dog even ate their homework. Read the rest of this entry »








