Are online-only banks the future of mortgage lending?

March 19th, 2011

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“Ask any Realtor in the country and they’ll tell you that they never want to work with an online lender,” says Brian Martucci, a mortgage lender with GetLoans.com in Washington, D.C. “If something goes wrong with the loan it can be much harder to fix with an online lender than with someone the Realtor knows personally.”

Martucci says it’s important for borrowers to have a single point of contact, such as a relationship with a direct lender, in order to communicate more easily and to fix problems.

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Brian Martucci is a loan officer for Capital Bank Home Loans, a division of Capital Bank, N.A. He has been in the mortgage industry since 1986 and has served in a number of roles, including loan processor, loan officer, mortgage broker, branch manager, and vice president. Brian Martucci – NMLS# 185421. His opinions do not necessarily reflect the opinions and beliefs of Capital Bank Home Loans or Capital Bank. Capital Bank, N.A.- NMLS# 401599. Click here for the Capital Bank, N.A. “Privacy Policy”.​

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