{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.getloans.com\/blog\/look-loan-officer\/#BlogPosting","mainEntityOfPage":"https:\/\/www.getloans.com\/blog\/look-loan-officer\/","headline":"What to Look for in a Loan Officer","name":"What to Look for in a Loan Officer","description":"What to Look for in a Loan Officer Transcript: H#1: \u201cHi Susan, I just got a new cell phone, it’s great. And I just got a great deal on a car, see it outside. Shiny, huh? And I just bought a house and got the best mortgage ever.\u201d (He says this beaming, almost bragging). H#2: […]","datePublished":"2014-05-02","dateModified":"2023-11-15","author":{"@type":"Person","@id":"https:\/\/www.getloans.com\/blog\/author\/mkukoy\/#Person","name":"mkukoy","url":"https:\/\/www.getloans.com\/blog\/author\/mkukoy\/","identifier":3,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/11301590cf8244b467916a8bfa7d64acb86ee181216103e452784503c0f5bf52?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/11301590cf8244b467916a8bfa7d64acb86ee181216103e452784503c0f5bf52?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Person","name":"Brian Martucci","image":{"@type":"ImageObject","@id":"https:\/\/www.getloans.com\/wp-content\/uploads\/2026\/06\/brianmartucci-getloans-logo2017.webp","url":"https:\/\/www.getloans.com\/wp-content\/uploads\/2026\/06\/brianmartucci-getloans-logo2017.webp","width":400,"height":70}},"url":"https:\/\/www.getloans.com\/blog\/look-loan-officer\/","video":{"@context":"http:\/\/schema.org\/","@type":"VideoObject","@id":"https:\/\/www.youtube.com\/watch?v=yEU1RaMdT6M#VideoObject","contentUrl":"https:\/\/www.youtube.com\/watch?v=yEU1RaMdT6M","name":"Mortgage Advice: What To Look For In A Loan Officer Video | Brian Martucci Mortgage Lender","description":"http:\/\/www.GetLoans.com | Brian Martucci explains what to look for when selecting a loan officer when you buy a home. When researching a home mortgage lender, start with their reviews. It's a good sign when many past clients have great things to say about your home loan officer. Reviews aren't the only aspect to consider. Check out your mortgage lender's experience and proven track record. Do you want someone who is available to you, or do you constantly want to speak with an assistant? Brian Martucci is different than most lenders. Brian likes to educate his clients. Brian likes to be available to his clients. Brian uses multiple lending sources to offer you competitive pricing.\n\nGet to know Brian Martucci, a mortgage lender serving all 50 states and Washington D.C. Visit Brian's blog today for valuable insights into the mortgage industry, home-buying advice, and mortgage loan information: http:\/\/www.GetLoans.com\/Blog\n\nCheck out my client reviews and happy mortgage loan customers: \nZillow (162 Reviews):  http:\/\/bit.ly\/BrianMartucciZillowReviews\nGoogle (75 Reviews):  http:\/\/bit.ly\/BrianMartucciGoogleReviews\nYelp (82 Reviews):  http:\/\/bit.ly\/BrianMartucciYelpReviews\nFacebook (28 Reviews):  http:\/\/bit.ly\/BrianMartucciFacebookReviews\nLinkedIn (12 Reviews):  http:\/\/bit.ly\/BrianMartucciLinkedInReviews\n\nVIDEO TRANSCRIPT:\n[Speaker 1: Hi Susan, I just got a new cellphone. It\u2019s great, and I just got a great deal on a car. See it outside? Shiny, huh? And I just bought a house and got the best mortgage ever.\n\nSusan: Congratulations.\n\nS1: My realtor referred my lender because they\u2019re buddies and they golf and drink together. And my lender brings donuts to my realtor\u2019s office.\n\nSusan: I chose Brian Martucci due to his efficiency, various lending sources, and technology.\n\nS1: You know, it did take a long time to even start the pre-approval process.\n\nSusan: Brian\u2019s online form took three minutes.\n\nS1: Hmm\u2026 It took one or two days to get my calls returned.\n\nBrian Martucci: This is Brian, may I help you?\n\nSusan: It\u2019s Susan, just checking in.\n\nBrian Martucci: Let me know if you need me. I\u2019m here for you.\n\nSusan: Will do. I\u2019m enjoying my new home. Thanks again.\n\nS1: It took two days of phone tag and a 30-minute call to start the loan application.\n\nSusan: Brian\u2019s online form took 10 minutes on day one.\n\nS1: My loan officer was never available.\n\nSusan: I always heard back from Brian same day.\n\nS1: I never knew the status on my loan.\n\nSusan: I was sent regular status emails and I could go online to check the loan tracking tool.\n\nS1: After settlement, I never heard from my loan officer.\n\nSusan: Brian contacted me and said he\u2019d alert me in case rates dropped enough to refinance, told me when my first payment was due, sent an amortization schedule, and asked me to stay in touch with questions. He\u2019s great.]\n\nBrian Martucci is a mortgage lender with a proven track record of helping his clients in mortgage success. Visit Brian's website to get started with a home loan today! http:\/\/www.GetLoans.com","thumbnailUrl":["https:\/\/i.ytimg.com\/vi\/yEU1RaMdT6M\/default.jpg","https:\/\/i.ytimg.com\/vi\/yEU1RaMdT6M\/mqdefault.jpg","https:\/\/i.ytimg.com\/vi\/yEU1RaMdT6M\/hqdefault.jpg","https:\/\/i.ytimg.com\/vi\/yEU1RaMdT6M\/sddefault.jpg","https:\/\/i.ytimg.com\/vi\/yEU1RaMdT6M\/maxresdefault.jpg"],"uploadDate":"2014-04-21T15:52:29+00:00","duration":"PT1M42S","embedUrl":"https:\/\/www.youtube.com\/embed\/yEU1RaMdT6M","publisher":{"@type":"Organization","@id":"https:\/\/www.youtube.com\/channel\/UCtzgXcFj13brckkNS9QLR2w#Organization","url":"https:\/\/www.youtube.com\/channel\/UCtzgXcFj13brckkNS9QLR2w","name":"Brian Martucci, Mortgage Lender","description":"Brian Martucci Mortgage Lending is a direct lender for home buyers seeking a mortgage, or homeowners looking to refinance a home. Brian Martucci Mortgage Lending serves all 50 states and is in the top 1\/10th of 1% off all loan officers nationwide. \n\nIn the mortgage industry since 1986, Brian Martucci offers a loan experience that's hard to beat!\n\n-We choose between multiple lending sources, which provides you competitive pricing.\n-As a direct lender, everything is done completely in-house, which is critical to a smooth transaction.\n-Float Downs are offered to secure better terms if pricing drops after the loan process has started.\n-We provide an online Loan Status Tool to keep you informed during every step of the loan process.\n-Only local appraisers are used.\n\nLearn more about how I can help you with your home loan by visiting https:\/\/GetLoans.com today! Or, contact me via email at: Brian@GetLoans.com.","logo":{"url":"https:\/\/yt3.ggpht.com\/ytc\/AIdro_n9Lk7Lj7LtzCXKu_peXAYB-hP5gJ-AkBasJ0Uorx_jww=s800-c-k-c0x00ffffff-no-rj","width":800,"height":800,"@type":"ImageObject","@id":"https:\/\/www.youtube.com\/watch?v=yEU1RaMdT6M#VideoObject_publisher_logo_ImageObject"}},"potentialAction":{"@type":"SeekToAction","@id":"https:\/\/www.youtube.com\/watch?v=yEU1RaMdT6M#VideoObject_potentialAction","target":"https:\/\/www.youtube.com\/watch?v=yEU1RaMdT6M&t={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"},"interactionStatistic":[[{"@type":"InteractionCounter","@id":"https:\/\/www.youtube.com\/watch?v=yEU1RaMdT6M#VideoObject_interactionStatistic_WatchAction","interactionType":{"@type":"WatchAction"},"userInteractionCount":362}]]},"about":["Video"],"wordCount":407,"articleBody":"What to Look for in a Loan OfficerTranscript:H#1: \u201cHi Susan, I just got a new cell phone, it’s great. And I just got a great deal on a car, see it outside. Shiny, huh? And I just bought a house and got the best mortgage ever.\u201d (He says this beaming, almost bragging).H#2: \u201cCongratulations.\u201d (She says patiently but a bit dryly and slightly annoyed).H#1: \u201cMy realtor referred my lender because they are buddies and golf and drink together, and my lender brings doughnuts to my realtor’s office.\u201dH#2: \u201cI chose Brian Martucci due to his efficiency, various lending sources, and technology.\u201dH#1: \u201cYa know, it did take a long time to even start the pre-approval process.\u201d (He’s just starting to realize that his lender gave him poor service).H#2: “Brian’s online form took 3 minutes.\u201d (Show a screen shot of my pre-approval page).H#1: \u201cHmmm, it took 1 or 2 days to get my calls returned.\u201d (He\u2019s starting to realize more and more that his lender gave him poor service). (My client then calls me, she is kind of rubbing this in his face, phone rings, “Jing-a-ling, jing-a-ling\u201d).Brian: “This is Brian may I help you?”H#2: “It’s Susan. Just checking in.”Brian: “Let me know if you need me. I’m here for you.”H#2: “Will do. I’m enjoying my new home. Thanks again.”H#1: \u201cIt took 2 days of phone tag and a 30 minute call to start the loan application.\u201dH#2: “Brian’s online form took 10 minutes on day one.\u201d (Show screen shot of my Apply page).H#1: \u201cMy loan officer was never available.\u201d (He’s realizing even more how poor the service he got really was. Then flash to the other loan officer golfing).H#2: \u201cI always heard back from Brian same day.\u201d (Then flash to me at work, on the phone, in front of a computer).H#1: \u201cI never knew the status on my loan.\u201d (Sounding more frustrated)H#2: \u201cI was sent regular status emails and I could also go online to check the “Loan Tracking” tool.\u201d (Flash to my Loan Tracking page).H#1: \u201cAfter settlement I never heard from my loan officer.\u201d (Really frustrated, almost angry)H#2: \u201cBrian contacted me, said he’d alert me in case rates dropped enough to refinance, told me when my first payment was due, sent an amortization schedule, and asked me to stay in touch with questions. He is great.\u201d"}